HVAC - Heating, Ventilation & Air Conditioning

Tuckers Air Conditioning & Heating
301-670-0034

What can I do before calling for service?

• Check your thermostat settings. Make sure you have it set in the proper mode and the temperature is set properly.
• Check and/or change your filter. Dirty and clogged filters can cause any number of system failures.
• Check your electrical panel to ensure the system is getting power and no breakers are off. Resetting a circuit breaker, replacing a fuse or turning on a switch that was inadvertently turned off can get your system operating. If a breaker trips or a fuse blows more than once, the system should be left off and professionally checked.
• If you have a "load control" on your system, check with the power company and see if they have activated the system. Your power bill will identify if you have this type of system. Load controls are activated during peak power demands.
• When calling for service, be prepared to answer questions and to describe the problems you are experiencing. Is the system running, but air from the vents is warm instead of cool? Is there a noise inside or outside? Does the fan come on when the thermostat setting is changed from Fan "Auto" to "Fan On"?
• After your service is complete, ask the technician if a Preventive Maintenance Agreement would have prevented the problem.

How often should I change my filters?

• Filters should be generally replaced every month when your system is operating. Don't wait until the filter is very dirty or clogged before changing. They can be changed less frequently in the spring and fall seasons when the system runs less.
• Make sure the filter size is the same as the one being replaced. An undersized or oversized filter can affect airflow and/or allow dust to clog the system's coils.
• You will find your filter in either the blower compartment, in an attached filter case or in a return grill in a wall of your home.
• If you feel your filtration is inadequate, contact our office or speak with your service technicians. We offer a variety of filtration and UV lighting systems.

What is the life expectancy of my system?

• The average life expectancy of an air conditioner is 15 years.
• The average life expectancy of a heat pump is 10-12 years because it runs year-round.
• The average life expectancy of a gas furnace is or air handler is 18 years.
• Units that are located in harsh environments, undersized and oversized, neglected or are otherwise not maintained tend to have shorter life expectancies.

How often should I have my system serviced?

• Most manufacturers recommend you have your system serviced prior to the summer cooling season and again prior to the winter heating season.
• Periodic maintenance can ensure system warranties remain in effect.
• We offer Preventive Maintenance plans that take the guess work out of your system's condition and keep the system tuned to its optimum operation.
• A regularly serviced system has fewer and less costly repairs than non-maintained systems.
• A regularly serviced system can improve reliability, give you peace of mind and help save energy.

Should I cover my outdoor unit (A/C) during the winter months?

• Covering the outdoor unit is not necessary. The equipment is manufactured to withstand the elements of climate changes.
• Rain actually helps keep the system clean.
• Heat pumps run year-round and should never be covered.
• Keep bushes trimmed back and leaves/debris away from your system when it is operating.

Is there a better time of the year to replace my system?

• Early spring and fall are typically good times to consider replacing your system. Temperatures are moderate allowing you more time to consider your options and to shop for the best system that fits your comfort needs.
• During peak summer cooling and winter heating seasons, we are prepared to address your heating/cooling emergency needs with prompt service or replacement. As a factory authorized dealer of Bryant equipment, we can, in most circumstanecs, replace equipment within 24-48 hours of a decision.
• Do your research, ask for referrals and have a qualified contractor analyze your system and your comfort needs.
• Make sure the contractor you choose has proper licensing and insurance. You should check government complaint centers such as your local Consumer Affairs office or Better Business Bureau for a history of complaints. Make sure the contractor has a strong reputation and stands behind their work.

What brand of equipment is best?

• Refer to consumer magazines and websites to get a consensus of consumer opinion on the product. These can be very accurate.
• We can sell most any brand of equipment available; however, as a Bryant Factory Select Authorized Dealer, we have researched and found Bryant equipment to be one of the best on the market today. They have one of the best wrranties, proven technology and parts are readily available.

I have heard a lot about refrigerants (Freon and Puron). Do I need to think or worry about this when making an equipment purchase?

• Freon (R-22) was the industry standard in refrigerant for many years. Puron (410A) is the new industry standard and has been mandated for all equipment manufactured beginning in 2010.
• The R-22 refrigerant is still available for use in existing systems. As this refrigerant phases out, it will become more expensive and less available.
• Air conditioning systems and heat pumps utilize the refrigerants in a sealed system. If you find you need refrigerant added to your system, there is a problem that needs to be addressed through a repair or replacement.
• The Clean Air Act does not permit any refrigerant to be released into the atmosphere. They must be reclaimed, recycled or reused.
• Some R-22 systems are still available; however, the 410A systems are more efficient, readily available, and environmentally friendly. We recommend consumers replacing their systems after 2006 seriously consider a 410A system when replacing equipment taking into consideration future repairs and maintenance.

I have heard about NATE certification. What is that?

• NATE is the acronym for North American Technician Excellence and is the leading certification for technicians in the heating, ventilation and air conditioning (HVAC) industry.
• Tuckers Air Conditioning & Heating technicians are NATE certified ensuring you as our customer, receive the best qualified technicians in the industry.

What is CFC certification?

• The Environmental Protection Agency (EPA) has mandated certification for a national recycling and emissions reduction program in the stationary air conditioning and refrigeration industry.
• Anyone handling refrigerants is required to have CFC certification.
• All Tuckers Air Conditioning & Heating technicians are CFC certified -- ensuring the proper handling and recovery of refrigerants. Our environment is very important to us.